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Frequently Asked Questions

  1. Do you ship the same day?
  2. How long does shipping take?
  3. Do you ship internationally?
  4. When do I get my refund?
  5. Are your parts quality?
  6. Do you offer any discounts?
  7. How much is shipping going to cost?
  8. I placed my order last night, can I change it?

Answers...

  1. Do you ship the same day?

    Yes, all in stock product ship the same day. The only exception may be an international order that has to be combined in our Denver warehouse if the contents of the order are in two different locations.

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  2. How long does shipping take?

    Normal ground shipping takes 1-5 business days. If you are west of Colorado, expect the parts in 1-3 business days. Ground shipping east of Colorado takes 4-5 business days.

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  3. Do you ship internationally?

    Yes, we ship BMW parts world wide. We have customers in just about every country in the world. Every international order is shipped by USPS priority mail. Typical time in transit is 5-10 business days.

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  4. When do I get my refund?

    All returned orders that have been issued a return authorization will be refunded during the last week of every month. Please allow your bank up to 7 business days to issue a credit to your account.

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  5. Are your parts quality?

    We only stock BMW parts that we ourself would be comfortable using on our own cars. Don't be afraid of low prices on some products. We often get questions like "Why are the MANN oil filters for my E46 so cheap? Are they some kind of factory rejects?" The answer is, we sell a lot of MANN filters and sometimes they will be cheaper than other brands because we buy more of them. Lower price does not always mean lower quality.

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  6. Do you offer any discounts?

    Every few months we sent out a newsletter to our existing customers and mailing list subscribers. We never send out a newsletter without some kind of a discount. If you haven't purchased anything from us yet please be sure to subscribe to our mailing list.

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  7. How much is shipping going to cost?

    Domestic ground shipping is free on orders over $65. (Continental USA Only). If your order does not qualify for free shipping or is international simply add the parts you need to cart and on "View Cart" page click the "Estimate Shipping" button. Please see our shipping policy for more details.

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  8. I placed my order last night, can I change it?

    Changes can be made to an order but it depends on the volume of orders we have that day. If it is a day like Monday we start submitting orders pretty much as soon as we open. Try to get a hold of us as soon as possible. Once we submit the order to our warehouse not much can be done to stop it or change it.

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